Shipping policy
At Zentro, we aim to deliver your orders safely and on time. This Shipping Policy explains how we process and deliver your orders.
1. Order Processing Time
- Orders are processed within 1–3 business days after confirmation.
- Orders placed on weekends or holidays will be processed on the next working day.
2. Delivery Time
Delivery time depends on your location:
- Major cities: 2–5 business days
- Other areas: 3–7 business days
Delivery times may vary due to courier delays or unforeseen circumstances.
3. Shipping Charges
- Shipping charges (if applicable) will be shown at checkout
- Some products may offer free shipping promotions
4. Cash on Delivery (COD)
We offer Cash on Delivery (COD) across Pakistan for most products.
Customers must ensure someone is available to receive and pay for the order.
5. Order Tracking
Once your order is shipped, you may receive a tracking number (if available) to monitor your delivery status.
6. Incorrect Address
Customers are responsible for providing correct shipping details.
Zentro is not responsible for:
- Delayed delivery
- Lost packages
- Failed delivery due to incorrect address or phone number
7. Delays
Delays may occur due to:
- Weather conditions
- Courier service issues
- Public holidays
- High order volume
We appreciate your patience in such cases.
8. Contact Us
For any shipping-related questions:
Store Name: Zentro
Email: malikfahadaliarain@gmail.com
Phone: +92 342 6142574